Communication & Complaints
September 24, 2021 2021-12-21 19:58Communication & Complaints
Azerbaijan British College
Communication & Complaints
Communication & Complaints
Channels of Communication
Messages from school are normally through ISAM’s/Email, or writing. To contact the school, it is recommended that parents use email or their child’s diary. Word-of-mouth messages through children or friends should not be used. When children are absent, parents should let the office know by telephone. Your child’s Form Tutor, Class Teacher or specialist subject teacher contact email can be requested by calling the school or via their student planner.
Communication and Complaints
The first point of contact for parents concerning general issues (conduct and progress) is the Class Teacher in Preschool/Primary and the Form Tutor in Secondary. They have an overview of your child and so are best placed to resolve any issues swiftly. If it is a subject specific concern (academic), parents should contact the subject teacher. Any extra-curricular concerns should be followed up, in the first instance with the coach or class instructor.
If the issue concerns child safeguarding, the DDSL (see middle leaders place link here) should be contacted directly. If the issue is one of Child Protection, the School Vice Principal should be contacted immediately.
